By signing up as a client, you’re agreeing to our terms and conditions, which are designed to protect both us and our clients. These terms may change without notice, so we recommend checking them regularly for updates.

Payments and Refunds:

All payments are made in advance for the upcoming month via Automatic Card Payments/Bank Transfer. Upon signing up, clients enter a monthly rolling plan, with payments taken on the same day each month until the client cancels.

The first payment is processed immediately upon signing up, with subsequent payments due monthly on the same date. Clients must notify DigiFoundry at least 10 working days before the next payment if they wish to cancel. Failure to cancel on time will result in charges for the next month. If payment is not received, work will be suspended until payment is made. A £15 admin fee will be charged for failed card payments due to insufficient funds.

DigiFoundry does not offer refunds. Once a payment is made, work begins, including content creation and other services. If a client cancels mid-month, we will complete the work for the remainder of the month unless instructed otherwise.

If a client decides not to proceed after onboarding and the initial draft, the first month’s payment covers research and content creation costs.

Invoices that remain unpaid after the due date will incur a £15 late fee, and further debt collection actions may be taken.

Refunds, if applicable, will be processed within 14 business days.

Communication:

We aim to respond to client inquiries within 8 hours on weekdays. During busy periods, this may take longer. For urgent matters, please mark your subject line as ‘urgent’ to ensure priority handling.

DigiFoundry is not liable for damages or loss of earnings due to delays exceeding 48 hours. Clients retain full responsibility for their social media accounts.

All official communication should be through email, either at the general address or your dedicated account manager’s email. We recommend using email for important matters to ensure timely responses.

Client Responsibilities:

Clients must monitor and respond to their social media account comments and messages. If included in the plan, we will assist with responses to comments, but some issues may require the account holder’s attention.

Clients must promptly respond to emails and inform us of any changes affecting their content or service.

Copyright and Ownership:

All content created by DigiFoundry is owned by the client, unless specified otherwise. Content created for other clients or projects may be reused by DigiFoundry, but specific items such as photography or video may not be reused unless stated in the agreement.

Graphic design templates (e.g., Photoshop, Canva) are the property of DigiFoundry and cannot be transferred to the client.

Managing Accounts:

DigiFoundry is not responsible for the loss of data, followers, engagement, or account status. Clients must ensure that their accounts are up-to-date, secure, and accessible. We are not liable if a client’s account is suspended or locked.

Content:

While we ensure all content is accurate and relevant, DigiFoundry is not liable for any damages resulting from inaccuracies on a client’s social media accounts. It is the client’s responsibility to review and approve content before it’s posted.

SEO Services:

DigiFoundry provides SEO services as per your plan, including keyword research, on-page and off-page optimization, content creation, and performance reporting. Clients must provide the necessary access and information for effective execution.

SEO is a long-term strategy, and results may take several months. We cannot guarantee specific outcomes due to external factors, such as algorithm changes.

DigiFoundry is not liable for business or profit losses caused by SEO service delays, downtime, or changes in search rankings.

Personal Data:

DigiFoundry complies with GDPR and data protection laws. We may store your name and contact details for internal use. Sensitive information such as logins and passwords is stored securely using encryption and two-factor authentication.

We recommend using secure tools for sending sensitive information, and all client data is deleted upon plan termination, except for contact details that may be retained for marketing purposes.